Return & Refund Policy

At Reliable Fillers, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned and refunds may be issued.

Return Period

Customers may request a return within 14 days of receiving their order.

To request a return, customers must contact Reliable Fillers before sending any product back.

Return Conditions

To be eligible for a return:

• The return request must be made within 14 days of delivery.

• The product must be unopened and unused.

• The product must remain in its original packaging.

• All original seals must remain intact.

• The product must not have been altered, damaged, or tampered with.

• Proof of purchase or the original order number must be provided.

Products that do not meet these conditions may not be accepted for return.

How to Request a Return

To request a return, please contact Reliable Fillers through our Contact Us page or customer support.

Please provide your:

• Order number

• Name of the product

• Reason for the return

• Clear photographs of the product and packaging, where applicable

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send a product back without receiving return instructions from Reliable Fillers.

Non-Returnable Products

For health, hygiene, safety, and product-integrity reasons, opened or used products cannot be returned.

We may also refuse returns for products that:

• Have been opened or used.

• Have broken, removed, or damaged seals.

• Have been altered or tampered with.

• Have been damaged after delivery due to customer handling.

• Are returned without prior authorization.

• Do not meet the return conditions outlined in this policy.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact Reliable Fillers within 14 days of receiving your order.

Please provide your order number and clear photographs of the product and packaging so that we can investigate the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement or refund, depending on the circumstances and product availability.

Return Shipping Costs

If you are returning an item because of a change of mind or an incorrect order placed by the customer, the customer is responsible for the return shipping costs.

If the return is due to an incorrect, damaged, or defective product supplied by Reliable Fillers, we will review the situation and, where applicable, cover the reasonable return shipping costs.

Refunds

Once an approved return has been received and inspected, Reliable Fillers will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are normally processed within 5–10 business days after the returned product has been received and approved.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Shipping Charges

Original shipping charges are generally non-refundable for returns caused by customer preference or change of mind.

Where an order is confirmed to have been incorrect, damaged, or defective due to an error by Reliable Fillers, the applicable original shipping charge may be refunded.

Order Cancellation

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In this situation, the order will be subject to the return conditions outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact Reliable Fillers through the contact information provided on our website.

Reliable Fillers — Reliable Service, Professional Support.